DialogTab

Turn every chat into a storefront—no browsers, no tabs. Start by connecting your WhatsApp Business number and importing your item list. Tag SKUs, set images, and prefill quick replies for common questions (sizes, stock, delivery). In a live conversation, type a product name to pull up matching items, then drop a rich card with photo, price, and a direct checkout link. Build a simple flow: greeting, product discovery, add-to-cart, address capture, and payment—so a shopper can move from interest to purchase without leaving the thread. Use templates for order confirmations and receipts to keep the experience consistent and fast.

Handle daily traffic from one screen that merges WhatsApp, Messenger, and website chat. Create routing rules: new buyers to sales, repeat buyers to account managers, VIPs to a priority queue. Set agent hours so requests land with the right person, even across time zones. Collaborate with internal notes, mentions, and shared views—so anyone jumping into a chat sees context, items quoted, and next steps. Automate FAQs with a lightweight bot, and design a clean handoff to a human as soon as a shopper asks about price, availability, or custom bundles. Use tags to track intent (browse, compare, ready to buy) and trigger follow-ups.

Convert conversations into orders in a few clicks. Generate a cart from the items discussed, adjust quantities, add shipping and taxes, then send a secure pay link right in the chat. When the buyer pays, the order is marked as paid and a confirmation goes out automatically with line items and ETA. If an item is out of stock, suggest substitutes from the catalog during the same thread. Keep customers updated with status messages—packed, dispatched, out for delivery—and drop tracking details when available. Process exchanges or returns from the same inbox to reduce back-and-forth and keep the history in one place. Export order data or push it to your existing systems via webhooks.

Improve results with clear, real-time insights. The dashboard highlights conversion by channel, response times, first-contact resolution, and revenue per agent. Compare how scripted replies perform against free-form chats, and refine your prompts. Spot where buyers drop off—product selection, cart, or payment—and adjust flows accordingly. Identify top-performing agents and replicate their playbooks; find bottlenecks and fix staffing with schedule tweaks. Review transcripts tied to outcomes to coach the team. Set alerts for growing queues or missed SLAs, and use the insights to plan launches, staffing, and promotions with data—not guesswork.